Case Study: South Georgia Primary Care achieves faster check-ins and 20% revenue growth with CareCloud Breeze

How a modern, integrated solution supports practice growth

South Georgia Primary Care, led by pediatrician Dr. Rachel Burke Glass in Alma, Georgia, serves families with a patient-first approach but was hampered by a slow, paper-heavy check-in process and a previous digital system that didn’t integrate with the practice EHR. Long check-ins, torn forms, manual data entry and billing errors were wasting staff time and frustrating parents, especially in a predominantly Medicaid practice where efficiency and a welcoming experience matter most.

By adopting CareCloud Breeze integrated with CareCloud Charts and Concierge RCM, the practice streamlined intake, automated posting of patient data and payments, and eliminated double entry. New patient check-in dropped from ~25 minutes to 5–7 minutes (as little as 2 minutes for return patients), staff saved about 15 minutes per new patient, billing denials fell, and collections grew by over 20% year‑over‑year — delivering faster visits, fewer errors and a calmer waiting room.

South Georgia Primary Care

Rachel Burke Glass

Owner