Case Study: Alvior Medical Clinic achieves 95% first-pass resolution and saves 12.5 hours/week in admin with CareCloud

Driving Performance in the Value-Based Economy

Alvior Medical is a two-provider primary care clinic in Florida that struggled with an outdated practice management and EHR system during a shift to value-based reimbursement (PQRS/MACRA/MIPS). The practice needed better reporting to avoid penalties, reduce administrative costs and overtime, and gain transparency into billing and performance.

By implementing CareCloud Charts EHR, Central PM and Concierge RCM — including a built-in MIPS dashboard and analytics — Alvior streamlined workflows, automated billing, and gained real-time insights. Results included a first pass resolution rate of 95.2% (up from 88.9%), a 96.6% revenue realization rate, and roughly 12.5 hours saved per week in administrative work, eliminating overtime and improving overall financial performance.

Alvior Medical Clinic

Alieen Alvior

Practice Manager