Case Study: Universal Dermatology achieves revenue cycle control and faster payments with CareCloud

Dermatology Practice Fuels Growth With Greater Control Over Billing Processes

Universal Dermatology, a four-office dermatology practice in central Ohio, struggled with outdated practice management systems and an unresponsive billing vendor that left the practice with poor visibility into claims, delayed payments, and cash-flow problems. Practice manager Sara Pione needed a modern, bi-directional integration with the EHR, better reporting and control over refunds and accounts, and a revenue-cycle partner that provided expertise and responsive service.

CareCloud delivered CareCloud Central (PM) with a bi-directional EHR bridge and CareCloud Concierge (RCM) with a dedicated client manager, providing intuitive workflows, robust analytics, and hands-on support. Results included same-day claim submission, payments deposited daily, a reduction in denials to 4%, a 93% revenue realization rate, predictable cash flow (no missed payroll), and the capacity to open a new office and expand services.

Universal Dermatology

Sara Pione

Practice Manager