Case Study: Somerset Orthopedic Associates achieves 7% higher collections and faster payments with CareCloud

A Large Orthopedic Group Moves to a Modern Practice Management System

Somerset Orthopedic Associates (SOA), a two-location, seven-surgeon orthopedic group with in-house physical therapy and two ambulatory surgery centers, faced rising costs and operational headaches from a 30-year client-server practice management system. Annual maintenance, frequent costly computer upgrades, server moves for storm protection, and limited flexibility hindered growth, integration across sites, and readiness for industry changes like ICD-10 — all while the group wanted to retain its experienced in-house billing team.

SOA moved to CareCloud Complete (cloud PM & EHR) in a phased rollout, starting with physical therapy and then the full practice. The visual, easy-to-use system streamlined claims and reporting, increased collections and cash flow (collections trended 7% higher and average reimbursement per encounter rose >$100), improved first-pass claim acceptance by 6%, sped payments (some paid in as little as five days), saved staff about 45 minutes per day, eliminated server hardware hassles and lowered costs, and avoided roughly $80K in staffing expense.

Somerset Orthopedic Associates

Alexandra Archibald

Administrator