Case Study: Dermatology Associates achieves 30% revenue growth and streamlined operations with CareCloud

A Determined Change Agent Helps Her Practice Raise Revenue 30% While Accelerating Efficiency

Dermatology Associates of the North County, a three‑provider dermatology practice in Templeton, CA, faced costly manual workflows and frequent claim denials after moving to a paper‑based process and an outdated practice management (PM) system with a one‑way EHR bridge. Office manager Sherri Berwick found that bills were hand‑carried to an outside biller who often left denied claims unresolved, causing lost revenue, staff frustration, and workflow bottlenecks.

The practice implemented CareCloud Central (PM) and CareCloud Concierge (RCM), adding a bilateral EHR‑PM bridge, batch scanning, and a dedicated client manager to handle claims rework and revenue cycle tasks. As a result revenue rose about 30%, revenue realization reached 97%, first‑pass claim payments climbed to 92% (up 40 points), denials fell to 3%, and the office gained smoother workflows and capacity to grow.

Dermatology Associates

Sherri Berwick

Office Manager