Case Study: Leading Private Practice Group achieves 20% increase in collections and streamlined referrals with CareCloud

1,600+ Provider Group Partners with CareCloud to Develop New Enterprise Solution, Streamline Referrals

This clinician-operated private practice group provides in-home physical, occupational and speech therapy across 21 states with more than 1,600 providers. The rapidly growing organization struggled with high accounts receivable, low collection rates, lengthy credentialing (often over six months), multiple disconnected IT systems, costly vendor licenses and limited visibility into operations.

Partnering with CareCloud and implementing CareCloud Remote — including a referral workflow, patient intake app and scheduling algorithm — unified billing, intake and reporting and streamlined credentialing and payer enrollment. Results included collections up more than 20% year‑over‑year, first‑pass resolution rising to 99.2%, denials falling to 3%, credentialing costs dropping from $4.4M to $1.5M, 80% of new providers credentialed within two months, and much faster government (30–60 days) and commercial (15–18 days) payer enrollment.