Case Study: Good Shepherd Medical Center improves equitable nurse scheduling with Care Systems’ CareWare

Good Shepherd Medical Center improves scheduling satisfaction with Care Systems

Good Shepherd Medical Center, a full-service regional hospital in East Texas, faced challenges with its manual scheduling processes, which created inefficiencies and difficulties in ensuring compliance with union agreements. To modernize its workforce scheduling, the hospital partnered with vendor Care Systems to implement their CareWare scheduling platform.

Care Systems implemented CareWare, which was configured to enforce union rules and provide mobile self-scheduling for staff. The solution resulted in improved staff satisfaction, stronger union compliance, and significant time savings for managers. The measurable impact was highlighted in a 2011 survey where the hospital's RN staff expressed high satisfaction with the scheduling process.

Good Shepherd Medical Center