Case Study: Environmental Agency achieves major staffing and overtime savings with Care Systems’ CareWare

Environmental Agency - Customer Case Study

Environmental Agency, United Kingdom, a special agency funded by DEFRA, needed a reliable way to deploy and roster emergency workers across seven locations while replacing a patchwork of inconsistent scheduling tools. Care Systems provided its CareWare e-rostering suite to support the agency’s emergency response workforce and improve visibility, consistency, and dispatching.

Care Systems tailored CareWare with enhancements for the agency’s workflow, enabling enterprise-wide rostering and dispatch for up to 11,000 staff, with instant reporting, location-sensitive dispatch, overtime reduction, and better staff fairness and retention. The results were significant, including an estimated 5% workforce efficiency gain worth £19 million per year and a 10% reduction in a £40 million overtime bill, saving about £4 million annually.

Environmental Agency

Deep Sahota

Project Director