Case Study: The City of Murrieta expands mental health access with Care Solace

The City of Murrieta connects 10,500 residents to care in 6.9 days with Care Solace

The City of Murrieta faced significant challenges in providing its 120,000 residents with accessible mental health and social services. Barriers included a scarcity of providers, insurance obstacles, fragmented care systems, and a lack of culturally relevant resources. To address this, the city partnered with Care Solace to create a central hub for care navigation.

Care Solace provided a platform and coordination services, offering residents 24/7 access to live Care Companions via phone, email, or a QR code. These companions assessed needs, found providers, secured appointments, and connected individuals to wrap-around services. Since its launch, Care Solace has supported over 10,500 residents, matching them to services in an average of 2 days and connecting them to care in 6.9 days. The solution was particularly impactful for vulnerable populations, with 71% of those assisted having public, military, or no insurance.

The City of Murrieta