Case Study: an upscale casual bar and diner achieves faster, contactless payments with CardFree

Upscale Casual Bar and Diner boosts takeout phone orders from 35% to 75% with CardFree

An upscale casual bar and diner with over 40 US locations came to CardFree seeking a contactless solution during the pandemic. Their challenge was to improve the inefficient payment process for phone orders and prepare for the future return of dine-in guests, all while needing an API-driven solution that could integrate with their existing tech stack.

CardFree implemented its Text-To-Pay solution for phone orders and its Pay@Table solution for dine-in guests. The results included a dramatic increase in phone order rates from 35% to 75% of all takeout orders and faster table turns. CardFree also later developed its EMV Plus terminal, which aims to reduce in-restaurant fraud and chargebacks by 90%, providing the restaurant with a unified payment layer and holistic business insights.

Upscale Casual Bar and Diner