Case Study: Waterford, Wedgwood, Royal Doulton and Royal Albert achieve 24-hour recoveries and global backup standardization with Carbonite Hybrid Backup

Waterford Crystal depends on Carbonite Hybrid Backup at locations around the globe

Waterford, Wedgwood, Royal Doulton and Royal Albert (WWRD) operates a major North American distribution center in Wall, New Jersey and manages large volumes of product, transactional and design data across a mixed IT environment—Microsoft Windows, VMware virtual servers and legacy IBM iSeries (AS/400) systems. The team needed a reliable disk‑based backup and disaster recovery solution that supported iSeries and could replace an unsatisfactory vendor while protecting critical business data worldwide.

WWRD deployed Carbonite Hybrid Backup appliances (local + cloud), starting in New Jersey and rolling out to sites in Australia, Slovenia and Ireland. Implementation went smoothly with Carbonite support for VPN, security keys and SAP configuration; disaster recovery tests show full critical-data recovery within 24 hours, quick file restores for users, and the company is standardizing on Carbonite globally.

Waterford, Wedgwood, Royal Doulton and Royal Albert

Mike Rossi

IT Site Manager