Case Study: RE/MAX Professionals Realty defeats ransomware and restores data with Carbonite Safe Backup

Real estate agent defeats ransomware attack with Carbonite Safe Backup

Sandler Dickson, a longtime real estate agent in Tallahassee who stores thousands of property documents and nearly 25,000 photos on his personal computer, was hit by a ransomware attack that threatened to destroy his files. A Carbonite customer for years, he refused to pay the ransom and opted to wipe and rebuild his system, relying on his backup to recover critical data.

After rebuilding the PC, Carbonite’s customer care guided him through locating and restoring his backups, and his files and workflows were quickly recovered. Dickson praised the automatic background backups and the knowledgeable, friendly support team for making the recovery seamless and restoring his confidence in the solution.

RE/MAX Professionals Realty

Sandler Dickson

Agent