Case Study: NerdsOnSite achieves rapid ransomware recovery and simplified backup management with Carbonite

NerdsOnSite - Customer Case Study

Nerds on Site is a global MSP founded in 1995 that supports SMEs across multiple countries and now manages over 10,000 endpoints. The company struggled with fragmented security tools, poor visibility into client systems, and labor‑intensive ransomware recovery that required wiping and rebuilding machines or on‑site visits, stretching technician time and resources.

By standardizing on Webroot’s management console and Carbonite’s backup portfolio, Nerds on Site implemented layered protection, centralized alerts and remote deployment via RMM, and simplified backups and restores. The changes cut remediation overhead (saving up to 15 hours a week), drove an 80%+ drop in serious malware tickets, enabled minute‑level file recoveries and faster deployments, reduced the number of tools to manage, and opened new cross‑sell revenue while allowing the MSP to support more clients with the same or fewer resources.

NerdsOnSite

John Hart

Entreprenerd and Cybersecurity