Case Study: Enhanced achieves 60% time savings on data recovery with Carbonite Backup for Microsoft 365

Enhanced - Customer Case Study

Enhanced is a UK managed service provider founded in 1994 that supports 350 clients across industries like manufacturing, logistics and accounting. Technical Director James Cripps and his team saw growing reliance on Microsoft 365, but frequent user-error data loss and slow, broad Microsoft restores exposed gaps in built-in recovery—clients wanted faster, granular recovery and clearer data protection guidance.

Enhanced adopted Carbonite Backup for Microsoft 365 to complement Microsoft’s native tools, giving faster, more granular restores and broader application coverage. The move cut data-recovery time by about 60% per request, boosted client confidence, and will be rolled out as a mandatory, bundled service—improving ROI and simplifying managed recovery for their customers.

Enhanced

James Cripps

Technical Director