Case Study: Case Western Reserve University achieves seamless, secure data recovery with Carbonite

Case Western Reserve University - Customer Case Study

Case Western Reserve University faced a critical data-loss problem when Eric Dicken, Senior Executive Director of Donor Relations, lost a laptop in a 2008 robbery and with it emails and documents central to alumni outreach and donor stewardship. The missing files threatened ongoing fundraising work and highlighted the need for a reliable backup solution across a mixed Mac and PC environment.

The university adopted Carbonite cloud backup across Dicken’s office and other departments, providing automatic, secure, cross‑platform backup that runs in the background. Carbonite enabled seamless restores and easy laptop transitions, handled large media files, and ultimately recovered lost data when needed—delivering campus-wide adoption, uninterrupted donor engagement, and renewed peace of mind.

Case Western Reserve University

Eric Dicken

Case Western Reserve University