Case Study: Alexander Dental Group achieves rapid recovery from ransomware attack with Carbonite

Carbonite Partner Saves Dental Practice From Ransomware Attack

Alexander Dental Group in Twin Falls, ID was devastated when a ransomware attack encrypted patient records, locked their Easy Dental practice-management software and even paralyzed digital radiography equipment at a particularly chaotic time for the office. The practice called KRRS Systems, a local IT solutions provider and Carbonite Partner, to contain the breach and recover operations.

KRRS quickly isolated the infected server, removed the malware and restored clean files from Carbonite’s cloud backups—recovering schedules, billing and radiographs without paying a ransom. The incident not only saved the practice from catastrophic data loss but also showcased Carbonite’s HIPAA-supportive, ransomware-protection capabilities and KRRS’s effective incident response.

Alexander Dental Group

Mark Alexander

Alexander Dental Group