Case Study: Multinational Manufacturing Corporation achieves 5–7 minute emergency response and 97% employee buy-in with Carahsoft (BlackBerry AtHoc)

Multinational Corporation - Customer Case Study

The Multinational Corporation, a major industrial machinery manufacturer, faced critical gaps in its emergency reporting: its legacy process required a safety manager to verify incidents in person (who might be absent), causing long delays and a chaotic response—illustrated by a fire that went uncoordinated until an offsite call. To modernize crisis communication and employee accounting, the company selected BlackBerry AtHoc through vendor Carahsoft.

Carahsoft implemented BlackBerry AtHoc across the plant with 25 cloud‑connected “panic boxes” (each programmed with four emergency categories), site mapping, and two‑way alerting tied to management mobile and desktop devices, giving hundreds of employees access. The result: 97% employee buy‑in, clear procedures and regular drills, and an estimated drop in coordination time from about 15 minutes to roughly 5–7 minutes—demonstrable improvements in visibility, accountability, and response readiness provided by Carahsoft.