Case Study: Genesys achieves full-portfolio sales excellence with Carabiner Group

Genesys boosts enterprise value 2X with Carabiner Group

Following aggressive mergers and acquisitions, the customer experience software company Genesys faced critical sales organization inefficiencies. Their sales team struggled with cross-selling their expanded product suite, leading to revenue leakage. The Carabiner Group, through its SBI division, was engaged to implement a sales transformation program to address these challenges.

SBI's solution for Genesys involved a comprehensive approach focusing on talent assessment, competency development, and performance management system redesign. The results delivered by the Carabiner Group included a 2x increase in enterprise value, a 25% increase in top-performing sales staff, and a 15% decrease in regrettable attrition, creating a unified and high-performance sales organization.

Genesys