Case Study: U.S. Food and Drug Administration achieves faster, cost‑efficient backlog processing with Captricity

U.S. Food and Drug Administration - Customer Case Study

When Taha Kass‑Hout joined the U.S. Food and Drug Administration as the agency’s first Chief Health Informatics Officer, he discovered a growing backlog in a database that handles roughly 900,000 submissions a year—about 10% of which were entered manually. The FDA had been hiring seasonal data‑entry clerks to clear jams, but Kass‑Hout sought a more flexible, timely, scalable and cost‑efficient approach that maintained high data quality.

The FDA partnered with Captricity, a solution that met federal security and compliance requirements and automated the processing of large daily document volumes. The result was a faster, more cost‑effective workflow that delivered very high‑quality data and cleared backlogs at a fraction of the previous cost.

U.S. Food and Drug Administration

Taha Kass-Hout

Chief Health Informatics Officer, CTO, and Director, Office of Informatics and Tech Innovation