Case Study: MetLife reduces processing time and manual exception handling with Captricity

MetLife - Customer Case Study

MetLife, a large insurer, needed a better way to manage exception handling in automated processing for beneficiary designation forms. Even with automation, invalid or bad data still required manual review, which raised costs, slowed processing, and made it harder for staff to meet daily service level agreements. Captricity provided the AI-based data capture solution.

Captricity implemented a streamlined exception-handling AI interface that prioritized data for human review and gave MetLife staff the context needed to quickly audit and correct documents. The results included a 42% increase in straight-through automation, more than a 50% reduction in processing time per form, and a 70% reduction in manual exception handling.

MetLife