Case Study: East Arnhem Regional Council strengthens website content coordination with Captovate insourcing

East Arnhem Regional Council rebuilds website with Captovate in 9 communities

East Arnhem Regional Council required a new website but faced a challenge due to a lack of internal resources, as they were unable to fill a permanent communications role to coordinate content. The council engaged the vendor, Captovate, to address this need.

Captovate implemented a solution by insourcing one of their own team members, Justine, to act as a communications advisor embedded within the council. This approach provided the council with immediate expertise without the delay of hiring and training. The vendor's employee successfully navigated complex content development and communication hurdles, bridging the gap between Captovate's technical team and the council's staff. This partnership resulted in the successful rebuild of the website and fostered strong collaborative relationships.

East Arnhem Regional Council