Case Study: AANT reduces customer service pressure with Captovate’s AI voice agent

AANT handles 1,000+ calls in a month with Captovate's AI Agent

When AANT updated its fuel discount system, it inadvertently created a challenge for its members, many of whom are over 50 and found the app update process difficult. This led to a customer service crisis as the team was overwhelmed with calls. Captovate was brought in to address this high-volume, repetitive support issue.

Captovate designed and deployed an AI-powered voice agent integrated into AANT's phone system within seven days. The solution handled over 1,000 calls in its first month, eliminating the need to hire additional staff and significantly reducing pressure on the customer service team. The success of this Captovate solution also shifted internal perceptions of AI, demonstrating its value as a supportive tool.

AANT