Case Study: iOutdoors achieves easier expansion and fewer phone calls with CaptainBook

iOutdoors reduces phone calls 2X and adds 47 new experiences with CaptainBook

iOutdoors, a provider of sport-fishing tours, faced significant challenges in managing its manual booking and captain scheduling process, which was labor-intensive and hindered its expansion plans. To overcome these operational inefficiencies, iOutdoors implemented CaptainBook's advanced scheduling functionality.

CaptainBook's solution automated the booking and captain assignment process, integrating with Google Calendar to sync availability. This drastically reduced the number of phone calls required from both customers and reservation staff. The implementation allowed iOutdoors to propose 47 new experiences and facilitate geographic expansion without increasing its reservation staff, effectively operating with half the previous personnel. CaptainBook's system was pivotal in achieving these impactful results.

iOutdoors