Case Study: iOutdoors boosts tips and increases average tip size with CaptainBook

iOutdoors boosts tips by 31% with CaptainBook

iOutdoors, a leading outdoor adventure provider specializing in fishing charters, faced the challenge of inconsistent and manual tip collections from their customers. To address this, they adopted CaptainBook as their primary booking management system to optimize the process and help their captains collect tips more effectively.

CaptainBook implemented a frictionless payment and tipping system featuring preset tip options and post-trip reminders. This solution led to a 31% increase in the average tip per booking and a 30% overall increase in total tips collected, even as bookings surged. CaptainBook successfully reduced missed tips and created a more consistent, generous tipping experience for iOutdoors' customers.

iOutdoors