Case Study: Time Assist grows CRM consultancy revenue with Capsule CRM

How Time Assist and Capsule CRM are transforming small business operations

Time Assist, a consultancy founded by Jaanika Okk, helps small businesses streamline operations by implementing CRM platforms. After testing many systems, the main challenge was finding a CRM that was both powerful and simple enough to avoid adding more admin and complexity for clients.

Capsule CRM provided the solution, giving Time Assist a user-friendly platform with automations, integrations, centralized client data, and easy follow-up tools that Jaanika could implement and train clients on. Since focusing on Capsule CRM in 2023, Time Assist grew Capsule-related revenue from 31% to 61% of total revenue in just over a year, with Jaanika projecting it will quadruple within the year.

Time Assist

Jaanika Okk

Managing Director