Case Study: Haagsch Recherchebureau achieves better visibility and control with Capsule CRM

How Capsule delivers better business outcomes

Haagsch Recherchebureau, a private investigative firm headquartered in The Hague, needed a better way to centralize tips, client communications, and case details coming in through email, WhatsApp, LinkedIn, phone calls, and other channels. Before using Capsule CRM, the team had no secure single system to manage these scattered communications and lacked clear visibility into their sales pipeline and case status.

Capsule implemented its CRM with Sales Pipelines, Projects, mobile access, and Zapier integrations to unify communications, track case work, and improve project management. With Capsule, Haagsch Recherchebureau gained a 360-degree view of projected revenue, could see the status of open cases at a glance, assign tasks more easily, and save significant time by replacing paper, spreadsheets, and documents with one system. Capsule helped the team become more productive, faster to respond, and better able to plan for growth.

Haagsch Recherchebureau

Jan-Paul Kreukniet

Owner