Capsilon
4 Case Studies
Case Study: Main Street Bank achieves faster loan turnaround and lower costs with Capsilon DocVelocity
A Capsilon Case Study
Top-Rated Community Bank Speeds Personalized Service with Capsilon DocVelocity
Main Street Bank, a community lender with a strong service focus, was challenged by slow paper-based loan processes, high shipping and storage costs, and poor turnaround times that made customer service less convenient. The bank needed a more user-friendly, efficient way to manage loan documents, and chose Capsilon’s DocVelocity digital document imaging and cloud-based document management solution.
Capsilon implemented DocVelocity Standard Edition to move loan files online for loan officers, processors, underwriters, and auditors, improving access and collaboration across locations. As a result, Main Street Bank cut loan turnaround in half, reduced underwriting turn times from one month to one week, and lowered paper-related expenses, with remote loans processed twice as fast as before.
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Main Street Bank
Nicole Zaguroli
Construction Loan Coordinator