Case Study: Merrimack Mortgage Company achieves faster loan processing and greater productivity with Capsilon DocVelocity

Merrimack Mortgage renovates customer-focused operations with DocVelocity productivity

Merrimack Mortgage Company, a long-established mortgage broker serving customers for more than 30 years, needed to replace paper-based loan processing that was causing misplaced documents, slow status updates, and delayed loan turn times. The company selected Capsilon’s DocVelocity document imaging and management solution to modernize operations and support faster, more collaborative workflows.

Capsilon implemented DocVelocity with Automated Document Recognition, secure collaboration via Threads, and cloud-based access across Merrimack Mortgage’s branches. The result was a fully paperless operation with faster loan intake, nearly twice as much post-closing capacity, and post-closing turnaround reduced from about three days to less than two; Merrimack Mortgage also eliminated a full-time clerical position and reported immediate ROI and thousands of dollars in monthly savings.

Merrimack Mortgage Company

Camille Madden

Senior Vice President of Operations