Case Study: Cobrowse achieves enterprise-grade connected customer support with Capicua

Cobrowse scales connected customer support across 40+ countries with Capicua

Cobrowse, a contact center technology company, faced the challenge of redesigning the user experience of its agent-facing web app to better surface its many features without overwhelming users. As the company moved toward an enterprise focus, it also needed Capicua to execute a full rebrand to communicate greater scale, trustworthiness, and sophistication.

Capicua redesigned the web app's UX end-to-end and built it with React for performance. They also executed a deep user and market research-driven rebrand, creating a complete ecosystem including the app, landing pages, and marketing materials. The solution successfully repositioned Cobrowse as an enterprise-level solution, enabling a clearer experience for agents and providing the sales team with collateral to support deals. The Capicua-built platform operates in over 40 countries and enables client companies to achieve an average of 70%+ revenue impact.

Cobrowse