Case Study: YouSee achieves greater customer visibility and more flexible service delivery with Capgemini

YouSee - Customer Case Study

YouSee, the largest cable operator in Denmark, faced challenges with its legacy enterprise application, which hindered its growth and ability to adapt to business changes. The company partnered with vendor Capgemini, seeking a more flexible technology architecture and custom applications for its service center to improve customer support and sales flows.

Capgemini implemented a multi-faceted solution, developing bespoke J2EE applications and leveraging Salesforce.com's Force.com platform to create custom tools and migrate the customer portal to the cloud. This provided a stable, flexible environment and a 360-degree customer view. The results included reduced server loads, lower operating costs, and more efficient operations, ultimately enhancing the overall customer experience for YouSee.

YouSee

Niels Breining

CEO