Case Study: X5 Retail Group achieves a unified multiformat organization with Capgemini

X5 Retail Group - Customer Case Study

X5 Retail Group, Russia's largest food retailer, faced post-merger organizational instability after combining two independent companies, Perekrestok and Pyaterochka. Their challenge was to achieve a smooth integration into a unified "single business" without disrupting their aggressive expansion plans. Capgemini was engaged to help develop a standard and efficient multiformat regional organization.

Capgemini worked with X5 through interviews and workshops to design a new unified organizational structure, including a regional organization chart, staffing model, and clear business processes. This solution enabled the implementation of best practices and significant cost reductions, achieving a 40% cost reduction in a pilot region through staff restructuring. The new structure provided X5 with a solid platform for growth and a mechanism to integrate future acquisitions.

X5 Retail Group

Anzhelika Li

Branch Director