Case Study: a world’s largest consumer goods company optimizes SAP upgrades with Capgemini’s global delivery center

World’s Largest Consumer Goods Company - Customer Case Study

a world's largest consumer goods company needed to industrialize its SAP technical operations, which it had previously managed internally with ad-hoc freelance support. The challenge was to find a partner with strong domain expertise and a global delivery model that could handle the complex application landscape while staying within budget. The company selected Capgemini to establish an offshore technology center for this purpose.

Capgemini implemented a solution using its Rightshore® global delivery model, creating a dedicated team with experts primarily in India and subject matter experts across Europe, the Americas, and Asia-Pacific. This center successfully managed all SAP technical upgrades and installations, leading to cost optimization and increased flexibility for the client. As a result of the success, the client expanded the scope of the center to include more complex research and development initiatives. Capgemini's approach provided the client with access to a large pool of skills and optimized the efficiency of system go-lives.