Case Study: Wickes maintains peak IT service during data centre migration with Capgemini

Wickes - Customer Case Study

Wickes, a UK home-improvement retailer, faced the challenge of maintaining its core IT systems during a period of significant change as its parent company, Travis Perkins, constructed new data centres. To ensure service continuity and a smooth eventual migration, they turned to vendor Capgemini for infrastructure management and data centre outsourcing services.

The solution involved Capgemini taking over the management of the Wickes data centre and its technical staff through a TUPE agreement, providing 24/7 support for critical systems. The result was a flawless transition; Capgemini received a 100% score on all key performance criteria from Travis Perkins, successfully maintaining service levels, staff morale, and ensuring a risk-free migration to the new facility.

Wickes

Graham Malpas

Service Delivery Manager