Case Study: Welsh Government speeds EU funding processing with Capgemini

Welsh Government - Customer Case Study

The Welsh Government's Welsh European Funding Office (WEFO) faced the challenge of managing complex applications for £3.9 billion in EU structural funds, needing a system that was efficient, secure, and could adapt to changing legislation. To meet this need, the Welsh Government collaborated with its long-term IT outsourcing partner, Capgemini, to create a streamlined online application process.

Capgemini implemented a comprehensive online system, WEFO Online, which integrated advanced workflow and document management technologies. This solution cut application processing times in half, successfully handled £1.3 billion in projects within two years, and made Wales the first European region with a fully online funds system. The award-winning project also generated annual efficiency savings of over £200,000 for the Welsh Government.

Welsh Government

Damien O’Brien

Acting Director of European Programmes Directorate