Case Study: Volvo Car Corporation boosts dealer add-on sales with Capgemini's Porten portal

Volvo Car Corporation - Customer Case Study

Volvo Car Corporation, through its subsidiary Volvohandelns Utvecklings AB (VU), was faced with the challenge of increasing sales of add-on services at its dealerships in Sweden. A sales culture unaccustomed to these products was compounded by inefficient system access, as salespeople had to log into multiple disparate applications. To overcome this, VU partnered with vendor Capgemini to develop a new solution.

Capgemini developed the "Porten" dealer portal using Microsoft Office SharePoint Server 2007, Web 2.0 technologies, and mash-up applications. The solution provided single sign-on access to multiple systems, streamlined the sales process with automatic reminders, and delivered tailored information through a single interface. The agile development was completed in under three months, and the portal was met with a very positive response from dealers who recognized its business value. Capgemini's solution empowered the sales organization and provided a modern platform for future business development.

Volvo Car Corporation

Peter Lorentzon

CEO