Case Study: Virk.dk boosts electronic reporting and user trust with Capgemini

Virk.dk - Customer Case Study

Virk.dk, a business portal for the public sector managed by the Danish Commerce and Companies Agency, faced significant credibility and usability challenges with its initial site. A business model that relied on banner ads created user confusion, and the portal had failed to gain traction despite several adjustments. The agency collaborated with vendor Capgemini on a project to completely re-launch the portal and address these core issues.

Capgemini implemented a new portal using an optimal mix of Open Source and proprietary technologies, which improved security, usability, and integrated a powerful search function. This solution gave the agency the ability to manage the site independently. The results were highly positive, with the number of forms sent through Virk.dk more than doubling after the March 2008 re-launch, demonstrating a significant return to user trust and engagement.

Virk.dk

Carsten Loesch

Leader