Case Study: a leading pharmaceuticals and biotech company improves predictive maintenance with Capgemini's connected micropipette solution

Using Micro Data and the Capgemini XIoT to monitor and deploy services for Pharmaceuticals and Biotech

The leading pharmaceuticals and biotech company, a global manufacturer of precision fluid monitoring systems, faced a challenge as it had lost direct contact with its end customers. To better understand product usage and develop new services, it partnered with Capgemini and its subsidiary Sogeti to leverage emerging IoT technologies.

Capgemini, with Sogeti and Intel, implemented a solution using the Capgemini XIoT platform and Intel IoT Gateways. This connected thousands of micropipettes to the cloud, enabling predictive maintenance and providing technicians with a real-time tablet application. The results included optimized service schedules, improved product performance, and the creation of a scalable digital platform that reconnected the manufacturer with its customers.