Case Study: Tropical Smoothie Cafe improves franchisee technology support with Capgemini Agile Store

Tropical Smoothie Cafe® growth required a new recipe for technology support

Tropical Smoothie Cafe, a leading U.S. fast-casual restaurant chain, was facing complex technology support challenges as its franchise network expanded. Its existing model required franchisees to contact multiple vendors to resolve issues, leading to slow and inefficient support. To address this, they partnered with vendor Capgemini.

Capgemini implemented its Agile Store help desk solution, providing franchisees with a single point of contact for all technology support. This streamlined assistance led to faster issue resolution, a better franchisee experience, and valuable data insights to inform business decisions. The solution from Capgemini supports the company’s rapid growth by making franchise ownership more attractive through enterprise-class technology support.

Tropical Smoothie Cafe

Amy Drooker

Director of Technology Strategy