Case Study: a state-owned railway company improves customer service and time-to-market with Capgemini ADMnext

Transforming a state-owned railway company with Capgemini’s ADMnext

A state-owned railway company faced intense pressure to modernize its services and improve customer satisfaction, especially after the government opened the freight market to private competition. To remain competitive and comply with strict regulations, the company needed to innovate rapidly while ensuring business stability. Partnering with Capgemini, the company embarked on a transformation using Capgemini’s ADMnext framework to address these challenges.

Capgemini implemented a comprehensive Agile and DevOps transformation, which included their ADMnext services such as Agile@scale, a dedicated Design Office for innovation, and Business Process Focus (BPF). This solution drastically reduced the software development lifecycle from nine to three months, improved application uptime, and generated 33 proofs of concepts. The measurable results included a significant boost in customer satisfaction, the elimination of downtime-related incidents, and a greatly reduced time-to-market for new applications and services.