Case Study: a theme park company boosts guest safety with Capgemini's computer vision automation

Theme park company uses computer vision to prevent incidents and improve customer experience

Theme Park Company, a North American hospitality business, faced the challenge of ensuring guest safety across its large properties with a high volume of visitors. Relying only on human monitoring was difficult, so they partnered with Capgemini to introduce an automated safety system using computer vision, artificial intelligence, and machine learning.

Capgemini’s solution involved training an AI model with synthetic data to identify safety incidents and building a real-time video processing pipeline integrated with the existing security cameras and alerting system. This implementation by Capgemini successfully identifies safety events with 98% accuracy and responds within seconds, driving efficiencies and projected annual cost savings exceeding $100 million.