Case Study: Telenor Connexion achieves faster IoT troubleshooting and lower downtime with Capgemini's ARTS analytics platform

Telenor Connexion - Customer Case Study

Telenor Connexion, a leading IoT solutions provider, faced the challenge of having limited strategic insight into its global network performance and lacked a self-service troubleshooting tool for its clients, who were unable to independently address connectivity issues. To unlock the potential of its IoT data and provide advanced analytics, the company partnered with vendor Capgemini to develop a solution.

Capgemini implemented the Advanced Real-time troubleshooting Tool Set (ARTS), a cloud-based system built on the AWS platform. This solution provided Telenor Connexion's customers with powerful self-service analytics and troubleshooting capabilities, reducing issue resolution times from hours to minutes. The results for the customer included lower time spent on troubleshooting, reduced client downtime, and the generation of new revenue streams, solidifying Capgemini's role in enhancing their competitive position.

Telenor Connexion

Anders Bresell

Head of Technology Development