Case Study: TE Connectivity achieves global eCommerce growth with Capgemini

TE Connectivity launches IT transformation to focus on the customer experience

TE Connectivity, a global electronics and technology company, faced the challenge of needing to grow its customer base and improve customer loyalty through a more robust and modern online commerce platform. To support this digital transformation and modernize its heavily customized SAP system, TE partnered with vendor Capgemini for a comprehensive managed-service engagement.

The solution involved Capgemini helping to roll out a new multi-tenant eCommerce platform and supporting the transition to SAP S/4HANA. This partnership resulted in a 27% year-on-year revenue growth, a $300 million revenue contribution, and the acquisition of 16,000 new customers. The engagement also led to an estimated $1.4 million in savings over 3.5 years and enabled a successful shift to remote work, including five virtual SAP go-lives during the pandemic.

TE Connectivity

Nagesh Ramesh

Vice President, IT Applications