Case Study: Swiss Life achieves better broker retention and streamlined sales support with Capgemini's integrated eCommerce strategy

Swiss Life - Customer Case Study

Swiss Life in Germany, a leading service insurer, faced the challenge of strengthening its support for over 4,500 brokers and agents. The company needed an integrated multi-channel strategy to improve sales processes and broker retention but was unable to achieve this goal on its own. Swiss Life partnered with vendor Capgemini to develop a solution involving an Internet-based service portal and a new e-business strategy.

Capgemini collaborated with Swiss Life to create a new information, communication, and transaction platform called WebOffice. This solution included sales measurement tools and a content management system, which streamlined back-office operations and significantly improved service quality. As a result, Swiss Life enhanced its efficiency and broker support, with the project being hailed as the company's most successful e-business initiative in terms of cost/benefit ratio.

Swiss Life

Rolf Louis

Sales Director