Case Study: Swedish Association of Local Authorities and Regions achieves full-time access to medical support with Capgemini

Swedish Association of Local Authorities and Regions - Customer Case Study

The Swedish Association of Local Authorities and Regions (SALAR) sought to replace its disparate, county-specific healthcare advice systems with a single, integrated national solution. They partnered with Capgemini to overcome the challenge of providing consistent, high-quality medical telephone support that could efficiently manage fluctuating call volumes across the country.

Capgemini developed and rolled out a centralized medical content information system built on Microsoft technologies, which consolidated medical databases and tools into a single portal for nurses. Following the implementation, Capgemini was entrusted with Applications and Infrastructure Management. The solution enabled efficient call sharing between counties, helped citizens find the appropriate level of care, and contributed to significant cost savings for the national healthcare system.

Swedish Association of Local Authorities and Regions

Jonas Ekberg

CIO