Case Study: Surrey County Council enhances performance management with Capgemini

Surrey County Council - Customer Case Study

Surrey County Council faced the challenge of revamping its bureaucratic and underutilized performance management system. With the need to improve citizen services, deliver value for money, and meet a strict government assessment deadline, the council partnered with Capgemini Consulting to design and implement a new performance management framework.

Capgemini implemented a new framework built on the themes of being simple, flexible, and engaging to foster a culture of continuous improvement. The solution successfully achieved comprehensive employee buy-in, linked organizational priorities to individual objectives, and enabled rapid delivery of business value. The council now has a sustainable performance management culture that underpins all its operations.

Surrey County Council

Liz Lawrence

Head of Planning and Service Development