Case Study: Georgia Technology Authority achieves greater agility and lower IT costs with Capgemini SIAM

State of Georgia becomes an agile provider of modern IT services

The Georgia Technology Authority (GTA), the primary IT provider for the state's executive agencies, was struggling with an aging infrastructure and an inefficient operating model. They faced challenges with scalability, disaster recovery, and meeting the modern service needs of their customers. To address this, GTA partnered with vendor Capgemini to implement a Service Integration and Management (SIAM) model.

Acting as the Multi-Sourcing Service Integrator, Capgemini created a new framework to manage GTA’s ecosystem of providers, introducing integrated SLAs, a single source of truth, and consolidated invoicing. This solution provided by Capgemini delivered a 20% reduction in total IT costs and dramatically increased customer satisfaction from 36% to 77% over two years, enabling GTA to become a more agile and strategic provider of IT services.

Georgia Technology Authority

Dean Johnson

Chief Operating Officer