Case Study: SP Group enables seamless Open Electricity Market switching with Capgemini

SP Group enables choice and flexibility to purchase electricity

SP Group, a leading energy utilities company in Asia Pacific, faced the challenge of transforming its technological landscape to prepare for Singapore's Open Electricity Market. They needed to empower their 1.5 million customers to easily switch between and choose electricity providers. Partnering with Capgemini, SP Group sought to enhance its customer management systems to support this market liberalization.

Capgemini implemented a solution by enhancing SP Group's SAP for Utilities and CRM applications and building a new Business Data Lake and customer portals. This enabled seamless switching between providers, provided customers with a price comparison website, and offered retailers the option to use SP Group's billing services for a single, consolidated utility bill. The digital transformation made SP Group's operations more flexible and efficient, equipping them to provide best-in-class service and support for the newly open market.

SP Group

Jeanne Cheng

Chairman of the Open Electricity Market Steering Committee and Chief Risk Officer