Case Study: an established European global retailer improves order tracking and delivery with Capgemini ADMnext

Smooth online ordering from confirmation to delivery with Capgemini

An established European global retailer faced a challenge with its online shopping portal, as poor visibility into order movements restricted its growth. The company depended entirely on its forwarding partners for information, which limited its ability to monitor orders and ensure maximum customer satisfaction. To gain complete control and digitalize its order tracking, the retailer approached Capgemini and leveraged its ADMnext service.

Capgemini developed and implemented a state-of-the-art application using next-gen technology to completely digitalize order tracking and monitoring. The solution included real-time order updates, bar code scanning, and a migration to a microservices-based architecture. This resulted in an 80% improvement in customer experience ratings, a 50% decrease in order misplacement incidents, and increased daily shipments and administrator productivity for the retailer.