Case Study: Texas Department of Information Resources achieves IT efficiency and stability with Capgemini service integration

Service Integration Enables IT Efficiency, Stability and Flexibility for the State of Texas

The Texas Department of Information Resources (DIR) faced significant challenges after a state-wide IT consolidation project, including project overruns and service outages. Seeking a new approach, they needed to standardize processes and deliver consistent, integrated services. To meet this challenge, they partnered with vendor Capgemini to implement a new IT governance model and a suite of integrated services, including ITIL-based service management, a service desk, and program management.

Capgemini's solution was to act as a service integrator, creating a 'One Team' framework to align various service providers. They successfully transitioned services within the allocated time, consolidating legacy facilities, reducing costs, and modernizing infrastructure. The result was increased IT efficiency, stability, and flexibility for the state. Capgemini's work supports 28 government organizations, ensuring transparency and maximizing the value of IT services for the State of Texas.

Texas Department of Information Resources

Karen Robinson

Executive Director