Case Study: Service Canada achieves more efficient employment program delivery with Capgemini

Service Canada - Customer Case Study

Service Canada, a government department, faced a challenge where an over-emphasis on financial controls was hindering the efficiency and objectives of its employment programs. This created excessive administrative burdens and poor stakeholder engagement. To address this, Service Canada enlisted Capgemini to conduct a series of independent review studies.

Capgemini executed a three-year engagement, conducting multiple studies including a Program Management Review. The solution employed a Six-Sigma based methodology for process redesign and involved extensive stakeholder interviews. The results were significant, including the identification of annual savings of CDN $2.3 million for one program, reduced administrative costs, and a more efficient, results-focused delivery model for grants and contributions.

Service Canada